Service Performance & Satisfaction Guarantees

30 DAY MONEY BACK GUARANTEE:

Satisfaction with every equipment purchase is Associated Business Technologies top priority. We give an exclusive 30 DAY UNCONDITIONAL MONEY BACK GUARANTEE on equipment acquisitions. If you are not satisfied with your equipment for any reason within 30 days from the date of delivery, we will refund 100% of your initial cost.

PERFORMANCE FOR LIFE:

We want to guarantee you the highest return on your equipment investment, so we guarantee it for life. As long as your equipment is continuously covered by a full service Premier maintenance agreement from Associated Business Technologies we will repair or exchange your MFP any time during the course of it’s useful life in your office at zero cost to you.

98% GUARANTEED UPTIME:

Associated Business guarantees that your MFP and printers are up and running 98% of the time. If we ever let you down we will give you 1 FREE months worth of service and supplies equivalent to your service agreement base on the affected MFP/printer.

60 MINUTE OR LESS SERVICE CALL BACK:

We believe communication is an essential part of great service. When you place a service call with Associated Business Technologies one of our highly skilled Field Service Technicians will call you within 60 minutes or less to confirm your appointment and provide their estimated time of arrival to your facility.

3 HOUR ONSITE SERVICE RESPONSE:

We guarantee our average response time from your initial service call to our arrival at your office will be 3 hours our less during regular business hours. We are so confident in our Field Service Technicians performance that should any arrival take more than 5 hours for our Wasatch Front customers, we will gladly make it up to you by offering 1 FREE months worth of service and supplies equivalent to your service agreement base on the affected MFP/printer.